Why rational queueing of loss-averse users undermines the benefits of added resources

Benjamin Legros (), Johan van Leeuwaarden and Jan Fransoo
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Benjamin Legros: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School
Johan van Leeuwaarden: Tilburg University - Department of Econometrics and Operations Research - Tilburg University [Netherlands]
Jan Fransoo: Tilburg University [Tilburg] - Netspar

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Date: 2023-10-15
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Published in 2023 INFORMS Annual Meeting: “Harnessing the data revolution … all with the power of OR/MS!”, Oct 2023, Phoenix, United States

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