Towards digital transformation and governance in the healthcare sector

Shivam Gupta, Sachin Modgil, Ana Beatriz Lopes de Sousa Jabbour, Issam Laguir and Rebecca Stekelorum ()
Additional contact information
Shivam Gupta: NEOMA - Neoma Business School
Sachin Modgil: IIM Kolkata - Indian Institute of Management Kolkata
Ana Beatriz Lopes de Sousa Jabbour: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School
Issam Laguir: Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School
Rebecca Stekelorum: ICN Business School, CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine

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Abstract: Purpose Over the last two decades, most organizations have considered technologies to drive digital transformation, and the recent pandemic has brought significant changes in the healthcare sector. Therefore, this study explores the technological nexus in supporting digital transformation as a process to govern the healthcare sector more effectively. Design/methodology/approach This study uses quantitative and qualitative methods to analyse the impact of ArogyaSetu (a health and wellness app) on India's digital transformation process. The study involves 212 responses to understand how the app enables digital transformation and its impact on governance, healthcare systems and stakeholders. Additionally, 31 semi-structured interviews were conducted to validate the quantitative study's findings. Findings Referring quantitative part of research design, ArogyaSetu has had a positive impact on the digital transformation of India's healthcare industry, which has in turn affected stakeholders and improved governance. Moreover, qualitative findings suggest that a governance system like ArogyaSetu can aid in the development of dynamic capabilities within the healthcare system and governance. Originality/value This study adds to our understanding of the digital transformation of healthcare by examining it through the lens of dynamic capability. In this framework, "sense" refers to the stakeholders, "seize" the healthcare system and "transform" governance. The study also provides practical implications for managers, academics and government administrators responsible for digital healthcare transformation.

Keywords: Health information system; Stakeholder theory; Mobile communication; Disruptive technology; Digital intervention; E-Government (search for similar items in EconPapers)
Date: 2024-06-07
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Published in Information Technology and People, 2024, ⟨10.1108/ITP-02-2023-0179⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04975742

DOI: 10.1108/ITP-02-2023-0179

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