Effects of quality management on well-being at work and performance in a research laboratory: an exploratory study

Valérie Molinéro-Demilly (), Abdérafi Charki (), Barbara Lyonnet, Jean-Michel Galharret () and Christine Jeoffrion ()
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Valérie Molinéro-Demilly: 0971 Gip Geves SNES Angers - INRA - Institut National de la Recherche Agronomique - Accueil GEVES - Accueil GEVES - GEVES - Groupe d'étude et de controle des variétés et des semences - Gip Geves SNES Angers - Gip Geves SNES Angers, IRHS - Institut de Recherche en Horticulture et Semences - UA - Université d'Angers - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement - Institut Agro Rennes Angers - Institut Agro - Institut national d'enseignement supérieur pour l'agriculture, l'alimentation et l'environnement, LSV - Laboratoire de la santé des végétaux - ANSES - Agence nationale de sécurité sanitaire de l'alimentation, de l'environnement et du travail
Abdérafi Charki: LARIS - Laboratoire Angevin de Recherche en Ingénierie des Systèmes - UA - Université d'Angers
Barbara Lyonnet: LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - Nantes Univ - IAE Nantes - Nantes Université - Institut d'Administration des Entreprises - Nantes - Nantes Université - pôle Sociétés - Nantes Univ - Nantes Université
Jean-Michel Galharret: ONIRIS - École nationale vétérinaire, agroalimentaire et de l'alimentation Nantes-Atlantique, StatSC - Statistique, Sensométrie et Chimiométrie - ONIRIS - École nationale vétérinaire, agroalimentaire et de l'alimentation Nantes-Atlantique - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement
Christine Jeoffrion: LIP-PC2S - Laboratoire Inter-universitaire de Psychologie : Personnalité, Cognition, Changement Social - USMB [Université de Savoie] [Université de Chambéry] - Université Savoie Mont Blanc - UGA - Université Grenoble Alpes

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Abstract: Purpose Over the past 20 years, more and more research organizations have chosen to integrate quality management into their strategic objectives, the principles and tools of which have long been deployed in private enterprises. The primary objective of quality management is to enhance the value of research activities and to demonstrate the traceability of data obtained and the reliability of published results. But have research laboratories been sufficiently prepared, and are they using quality management to steer their organizations toward achieving the objectives and satisfying the quality criteria of assessment organizations? Design/methodology/approach This research is based on the first author's professional experience and on a survey of 235 participants from research laboratories to study the links between quality management, well-being at work and empowering leadership. Findings The results confirm that quality management improves the performance of a research laboratory and well-being at work, with managerial know-how being the key factor. Originality/value Organizational and individual levers are proposed to facilitate the involvement of people in the deployment and leadership of quality management.

Keywords: management; quality; well-being; performance; research laboratory (search for similar items in EconPapers)
Date: 2025-03-28
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Published in International Journal of Quality and Reliability Management, 2025, ahead-of-print. ⟨10.1108/IJQRM-12-2023-0379⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05011455

DOI: 10.1108/IJQRM-12-2023-0379

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