Appointment-driven Queueing Systems with Non-punctual Customers

Oualid Jouini (), Saif Benjaafar, Bingnan Lu, Siqiao Li and Benjamin Legros ()
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Oualid Jouini: LGI - Laboratoire Génie Industriel - CentraleSupélec - Université Paris-Saclay
Saif Benjaafar: UMN - University of Minnesota System
Bingnan Lu: UMN - University of Minnesota System
Siqiao Li: Shangaï Jiao Tong University [Shangaï]
Benjamin Legros: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School

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Abstract: We consider a single-server queueing system where a finite number of customers arrive over time to receive service. Arrivals are driven by appointments, with a scheduled appointment time associated with each customer. However, customers are not necessarily punctual and may arrive either earlier or later than their scheduled appointment times or may not show up at all. Arrival times relative to scheduled appointments are random. Customers are not homogeneous in their punctuality and show-up… Expand

Date: 2021-04-07
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Published in SSRN Electronic Journal, 2021, ⟨10.2139/ssrn.3876761⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05126535

DOI: 10.2139/ssrn.3876761

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