Emotional Intelligence and Conflict Management of Aluminium Companies in Rumokoro, Rivers State

Jackreece Violet Dearson and Omonzejele F.E.
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Jackreece Violet Dearson: Department of Management Sciences, College of Social and Management Sciences, Western Delta University, Oghara, Nigeria.
Omonzejele F.E.: Department of Management Sciences, College of Social and Management Sciences, Western Delta University, Oghara, Nigeria.

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Abstract: This study was set out to determine the relationship between emotional intelligence and conflict management in aluminum companies in Rumokoro, Rivers State of Nigeria. Factors of emotional intelligence examined are empathy, self-regulation and self-awareness as each relates to conflict and conflict management. The objective of the study was to ascertain the relationship between empathy, self-regulation and self- awareness in the aluminum companies. The study employed the cross-sectional survey design. Questionnaire was used to collect data from employees and managers within the aluminum companies. The population of the study was up to 557 in Aluminum companies in Rumokoru Rivers State of Nigeria. The data generated were analyzed using Pearson Product Moment Coefficient Correlation. The Emotional Intelligence Appraisal (EIA) questionnaire and standardized conflict management assessment tools were used to measure emotional intelligence and conflict management styles. The findings of this research showed a positive and significant relationship between all the independent variables and the dependent variables. The study concluded among others that a manager who exhibited empathy was more adept at effectively handle conflict. The study recommended that organizations should identify and nurture managers who possess strong emotional intelligence competence, as these can help resolve conflict promptly, leading to organizational effectiveness.

Date: 2023-12-23
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Published in Asian Journal of Economics, Finance and Management , 2023, 5 (1), pp.449-464

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05132284

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