Evaluation of e-government success through public value: the mediating role of transparency

Evaluation du succès de l’e-gouvernement par la valeur publique: le rôle médiateur de la transparence

Layal Rabih (), Julien Husson () and Omar Bentahar ()
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Layal Rabih: CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine
Julien Husson: UL - Université de Lorraine, Institut d'Administration des Entreprises (IAE) - Metz, CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine
Omar Bentahar: CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine

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Abstract: E-government is considered a significant technological and organisational transformation of public administration aiming to improve a trustful relationship between government and citizens and to guarantee the transparency and the efficiency of administrative operations. The evaluation of e-government from a public value perspective has attracted the attention of both researchers and professionals. However, few studies have evaluated the contribution of e-government to government transparency as a distinct variable of public value. This article develops adesign integrating DeLone and McLean's model and public value theory, and proposes an ex ante evaluation model of e-government success within the Lebanese Ministry of Education and Higher Education context from a citizen's perspective. This proposed model is validated and tested using Partial Least Squares-Structural Equation Modeling (PLS-SEM) techniques on a sample of 429 citizens. The results of the study validate the conceptual model and highlight the mediating role of government transparency.

Date: 2024-12
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Published in Logistique & Management, 2024, 32 (4), pp.234-252. ⟨10.1080/12507970.2024.2426583⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05167070

DOI: 10.1080/12507970.2024.2426583

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