Integrating an ISO30401-compliant Knowledge management system with existing business processes of an organization

Intégration d'un système de management des connaissances conforme à l'ISO 30401 aux processus opérationnels existants d'une organisation

Aline Belloni and Patrick Prieur
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Aline Belloni: Ardans SAS - Ardans SAS
Patrick Prieur: Ardans SAS - Ardans SAS

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Abstract: Business process modeling is used by most organizations as an essential framework for ensuring efficiency and effectiveness of the work and workflow performed by its employees and for ensuring the alignment of such work with its strategic goals. For organizations that are compliant or near-compliant with ISO 9001, this approach involves the detailed mapping of processes, sub-processes, activities, and tasks. ISO30401 is a Management System Standard, introduced in 2018, establishing universal requirements for the set up of a Knowledge Management System in an organization. As "ISO30401 implementers" we regularly face the challenge of explaining our clients how the knowledge development, transformation and conveyances activities depicted in ISO30401 do integrate with existing operational processes. This article recaps process modelling principles in the context of ISO9001 and explores, based on our experience, how an ISO30401-compliant Knowledge Management System (KMS) entwines with all other processes of an Integrated Management System and in particular how it can be implemented by deploying the mechanisms of the SECI model through the steps of PDCA cycles.

Keywords: Knowledge Management System (KMS); Integrated Management System (IMS); Système de Management des connaissances (SKM); ISO 30401; SECI; PDCA; modélisation des processus (BPM); Approche systémique; Knowledge Management System ISO 30401 SECI PDCA Business process modelling Integrated Management System (IMS); Knowledge Management System; Business process modelling (search for similar items in EconPapers)
Date: 2025-06-11
Note: View the original document on HAL open archive server: https://hal.science/hal-05170264v1
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Published in AGeCSO2025 : 18ème Colloque International de l'Association pour la Gestion des Connaissances dans la Société et les Organisations, Association pour la Gestion des Connaissances dans la Société et les Organisations (AGECSO), Jun 2025, TROYES, France

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