Change Management in Enterprise Resource Planning Systems and Supply Chain Efficiency at National Medical Stores

David Begumya Mugisha and Resty Nakate
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David Begumya Mugisha: Faculty of Business and Management, International University of East Africa, Kampala, Uganda.
Resty Nakate: Faculty of Business and Management, International University of East Africa, Kampala, Uganda.

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Abstract: This study examined the relationship between change management in Enterprise Resource Planning (ERP) system and supply chain efficiency at National Medical Stores (NMS). The study was underpinned by the systems theory by Ludwig von Bertalanffy. A correlational research design was adopted, utilizing a mixed methods approach and data were collected from 73 respondents through structured questionnaires and interviews. Change management demonstrated a very weak and negative correlation with supply chain efficiency (r = –.058, p > 0.01), implying that current change management practices may not be effectively supporting ERP-driven improvements. The study concluded that inadequate change management is limiting the full potential of ERP implementation. It recommended adopt more strategic and inclusive change management approaches to ensure successful ERP implementation and enhanced supply chain performance.

Date: 2025-08-28
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Published in Asian Journal of Economics, Finance and Management , 2025, 7 (1), pp.842-850

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05230900

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