Emotion regulation during organizational change: attending to lived experiences

La régulation émotionnelle en contexte de changement organisationnel: l'apport de l'attention aux expériences vécues

Pierre Quesson (), Cédric Dalmasso () and Laure Muselli ()
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Pierre Quesson: Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres, CGS i3 - Centre de Gestion Scientifique i3 - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique, I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique, PSL - Université Paris Sciences et Lettres
Cédric Dalmasso: CGS i3 - Centre de Gestion Scientifique i3 - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique
Laure Muselli: SES - Département Sciences économiques et sociales - LTCI - Laboratoire Traitement et Communication de l'Information - Télécom ParisTech - IMT - Institut Mines-Télécom [Paris] - CNRS - Centre National de la Recherche Scientifique

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Abstract: Digital transformation of organizations represents a complex and uncertain organizational change, in which emotional stakes and emotion management processes are essential to understand. We position our work within the theoretical framework of emotion regulation in the context of change, aiming to identify the factors that explain its effectiveness. Drawing on a case study of the transformation of a large French industrial company, we analyze the emotion regulation efforts initiated within the organization, involving multiple groups of actors, and how these efforts are received by operational teams in light of their lived experiences of change. We identify two key factors influencing the effectiveness of emotion regulation, expressed in terms of distance between actors: the distance in interests—whether oriented toward change or continuity—and the distance from operational roles. The concept of Temporal-Occupational Distance emerges as a moderator of emotion regulation efforts in organizations, contributing to the distribution of roles among different actor groups within such initiatives.

Keywords: organizational change; digital transformation; emotions; emotion regulation; lived experiences; changement organisationnel; transformation digitale; émotions; régulation émotionnelle; expériences vécues (search for similar items in EconPapers)
Date: 2025-06-04
Note: View the original document on HAL open archive server: https://minesparis-psl.hal.science/hal-05249526v1
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Published in XXXIVème Conférence de l'AIMS, AIMS, Jun 2025, Lille, France

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