Reducing conceptual redundancy of trust in IT constructs

Claudio Vitari (), Roxana Ologeanu-Taddei () and Farkhondeh Hassandoust ()
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Claudio Vitari: LEST - Laboratoire d'Economie et de Sociologie du Travail - AMU - Aix Marseille Université - CNRS - Centre National de la Recherche Scientifique, CERGAM de Toulon - Centre d'Études et de Recherche en Gestion d'Aix-Marseille/Equipe de recherche de Toulon - CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon - IAE Toulon - Institut d'Administration des Entreprises (IAE) - Toulon - UTLN - Université de Toulon
Roxana Ologeanu-Taddei: TBS - Toulouse Business School
Farkhondeh Hassandoust: University of Auckland [Auckland]

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Abstract: This paper addresses the issue of Trust in Information Technology (TIT) and its conceptualization within the field of Information Systems. While the relevance of TIT is emphasized in literature, this concept has often been contextualized and treated in specific terms (i.e. particularized) by prior research. The outcome is a multiplication of definitions and measures of TIT each theoretically suited to a specific context and of a limited scope. This multiplication rises issues of conceptual ambiguity and a lack of consensus in understanding TIT. We propose to standardize and to lump together TIT measures to redefine the concept of TIT. By levering Large Language Model (LLM) application, item rating technique and item sorting technique, we advance six content validated complementary measurement scales of TIT.

Keywords: Construct development; Conceptualization; Content validity; Trust in Information Technology (search for similar items in EconPapers)
Date: 2025-08-14
Note: View the original document on HAL open archive server: https://hal.science/hal-05251802v1
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Published in AMCIS Proceedings, Aug 2025, Montréal, Canada

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