Analysis of Factors Affecting Employee Performance at the Sibolga City Regional Civil Service Agency

Faisal Efendy, Lusinda Silaban, Bardansyah Siregar, . Nazaruddin, Pandia Yudi Adi Dirya and Mila Naeruz
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Faisal Efendy: Master of Management, Universitas Islam Sumatera Utara, Indonesia.
Lusinda Silaban: Master of Management, Universitas Islam Sumatera Utara, Indonesia.
Bardansyah Siregar: Master of Management, Universitas Islam Sumatera Utara, Indonesia.
. Nazaruddin: Master of Management, Universitas Islam Sumatera Utara, Indonesia.
Pandia Yudi Adi Dirya: Master of Management, Universitas Islam Sumatera Utara, Indonesia.
Mila Naeruz: Master of Management, Universitas Islam Sumatera Utara, Indonesia.

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Abstract: Aims: This study aims to examine the influence of work motivation, emotional intelligence, and work stress on employee performance at the Regional Civil Service Agency (BKD) of Sibolga City. Study Design: A quantitative explanatory design was applied to identify causal relationships among the variables. Place and Duration of Study: The research was conducted at BKD Sibolga, North Sumatra, from March to June 2025. Methodology: Using a census of 73 employees, data were collected through questionnaires and analyzed with multiple regression. Standard tests ensured reliability and validity. Results: Work motivation and emotional intelligence were found to have a positive and significant impact on employee performance, while work stress showed no significant effect. Collectively, the three variables explained 52.1% of performance variance. Conclusion: The findings highlight the importance of strengthening employee motivation and emotional intelligence to improve performance, while managing stress effectively to prevent potential negative impacts. Practically, these results suggest the need for training programs, supportive leadership, and workplace policies that foster both motivation and emotional intelligence development.

Date: 2025-09-12
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Published in Journal of Global Economics, Management and Business Research, 2025, 17 (3), pp.143-150

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