Should we digitalize the service of fine-dining restaurants?

Mustafeed Zaman
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Mustafeed Zaman: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School

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Abstract: This research examines the perceived value of service digitalization in fine-dining restaurants in France. No study exists on this topic, and the aim of this research was to address this research gap. To do so, a conceptual framework of the perceived benefits and costs of the service digitalization was developed. To obtain in-depth information, we interviewed 24 fine-dining restaurant managers (listed in the Michelin Guide) and 29 customers of fine-dining restaurants using a video titled "The Restaurant of the Future."

Date: 2022
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Published in 2022

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05267563

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