Entrepreneurial orientation as a predictor of organizational quality performance: a meta-analysis

Younès El Manzani, Rahma Chouchane (), Mostapha El Idrissi and Ai-Fen Lim
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Younès El Manzani: LAREQUOI - Laboratoire de recherche en Management - UVSQ - Université de Versailles Saint-Quentin-en-Yvelines
Rahma Chouchane: ULaval - Université Laval [Québec]
Mostapha El Idrissi: UCA - Université Cadi Ayyad [Marrakech]
Ai-Fen Lim: UCSI University

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Abstract: Entrepreneurial orientation (EO) and organizational quality performance (OQP) are crucial factors in determining an organization's success. Nonetheless, existing studies have yet to examine the distinct influence of EO on OQP. This meta-analysis aims to synthesize the relationship between EO behaviors, including innovativeness, proactiveness, and risk-taking, and OQP and its subdimensions of soft quality management practices (SQMP), hard quality management practices (HQMP), product quality (PQ), and service quality (SQ) across 13 studies (N = 21,789) from both service and manufacturing industries. The results indicate a significant positive association between EO and the dimensions of OQP (i.e. SQMP, HQMP, SQ, and PQ). Furthermore, moderation analysis reveals that industry type significantly moderates the EO-OQP relationship, with stronger effects observed in service firms than in manufacturing firms. These findings establish EO as a driver of quality improvement and provide practical contributions for managers on integrating entrepreneurial behaviors into quality management systems to enhance quality practices and outcomes.

Keywords: Entrepreneurial Orientation; Market Orientation; Meta -analysis; Product quality (search for similar items in EconPapers)
Date: 2025
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Published in Total Quality Management and Business Excellence, 2025, pp.1-23. ⟨10.1080/14783363.2025.2503433⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05300995

DOI: 10.1080/14783363.2025.2503433

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