The impact of the quality of manager feedback on new employees

Pascal Martin () and Mahrane Hofaidhllaoui ()
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Mahrane Hofaidhllaoui: ESSCA - ESSCA – École supérieure des sciences commerciales d'Angers = ESSCA Business School

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Abstract: In this study, we examine the leader-member exchange relationship progressively established between managers and newcomers during organizational socialization. We empirically examine the extent that new employees' commitment toward their objectives increases based on the communication of quality feedback from managers. Providing regular, quality feedback allows new employees to understand their current status with relation to achieving their goals, thus reinforcing their commitment. We formulate a central research question and sub-questions in this study to explore and highlight the importance of quality feedback at the heart of this relationship. We process qualitative data from two sources of respondents in two spaced interview times. The results confirm these different interactions. Our study discussion transcends a social, affective, and emotional exchange relationship between new employees and managers. Moreover, we provide insight regarding how these exchange relationships can be developed and supported based on empirical patterns of the existing exchange relationship at the time of organizational socialization.

Keywords: New employees; Managers; Leader-member exchange; Quality of feedback; Organizational socialization; leader-member exchange; Socialisation organisationnelle; Qualité du feedback; Echange leader-membre; Nouveaux employés (search for similar items in EconPapers)
Date: 2022-12-06
Note: View the original document on HAL open archive server: https://normandie-univ.hal.science/hal-05396170v1
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Published in Revue internationale de psychosociologie et de gestion des comportements organisationnels, 2022, XXVIII (74), pp.5-25. ⟨10.3917/rips1.074.0005⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05396170

DOI: 10.3917/rips1.074.0005

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