Generating collective competence in a constrained environment: the case of Michelin’s crisis cells

Générer une compétence collective dans un environnement contraignant: le cas des cellules de crise de Michelin

Carole Bousquet (), Raphaël de Vittoris () and Sophie de Villartay ()
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Carole Bousquet: ISEOR - Institut de Socio-économie des Entreprises et des ORganisations - Institut de socio-économie des entreprises et des organisations, IDRAC Business school Lyon - Institut pour le Développement et la Recherche d'Action Commerciale - Université de Lyon
Raphaël de Vittoris: CleRMa - Clermont Recherche Management - ESC Clermont-Ferrand - École Supérieure de Commerce (ESC) - Clermont-Ferrand - UCA - Université Clermont Auvergne
Sophie de Villartay: UEVE - Université d'Évry-Val-d'Essonne, LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris]

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Abstract: This article examines the essential roles in a crisis cell aimed at enhancing decision-making and generating collective performance in a constrained environment (actors, time, situation). While the strategic role of HR is recognized in management and literature, few studies address the generation of collective competencies in such a context. Through an 8-year action research project conducted at Michelin, we identified 7 essential roles to improve the performance of a crisis cell, that is, its ability to make appropriate decisions.

Keywords: Decision-making; Performance; Roles; Collective competencies; Competencies; Crisis cell; Crisis; Rôles; Compétences collectives; Compétences Individuelles; Cellule de crise; Crise (search for similar items in EconPapers)
Date: 2025-12-10
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Published in Revue de Gestion des Ressources Humaines, 2025, 137 (3), pp.80-97. ⟨10.54695/grhu.137.0080⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05444586

DOI: 10.54695/grhu.137.0080

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