Digitalisation and intermediation in supply chains: a framework for analysing the dynamic reconfiguration of roles and relationships between digital service providers and logistics service providers

Digitalisation et intermédiation dans les supply chains: proposition d’un cadre d’analyse de la reconfiguration dynamique des rôles et relations entre entreprises de services du numérique et prestataires de services logistiques

Jean-Antoine Manzanares (), Nathalie Fabbe-Costes () and Vichara Kin
Additional contact information
Jean-Antoine Manzanares: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon
Nathalie Fabbe-Costes: AMU ECO - Aix-Marseille Université - Faculté d'économie et de gestion - AMU - Aix Marseille Université, CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon
Vichara Kin: CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université

Post-Print from HAL

Abstract: Recognised as key actors in the flow management within supply chains (SCs), logistics service providers (LSPs) are seeing their intermediary role increasingly impacted by digital service providers (DSPs). The latter are seizing the opportunities offered by the digitalisation of SCs, reshaping the established relationships among LSPs, DSPs, and principals (PRs). This dynamic reconfiguration remains underexplored in the academic literature. Our article proposes a conceptual and theoretical framework based on a longitudinal study spanning 10 years of interactions within a triad composed of a PR, a DSP, and an LSP. Several concepts related to intermediation within dyads and triads contribute to characterising this phenomenon explored via the structural hole theory. Specifically, our research offers a model of dynamic reconfigurations between actors (whether structured as dyads and/or triads), offering perspectives for analysing the evolution of relationships in a multi-actor context.

Keywords: Digitalisation; intermediation; dyades; triades; structural holes; supply chains; trous structuraux; intermédiation (search for similar items in EconPapers)
Date: 2025-09-23
References: Add references at CitEc
Citations:

Published in Logistique & Management, 2025, 33 (3), pp.204-216. ⟨10.1080/12507970.2025.2533899⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05475604

DOI: 10.1080/12507970.2025.2533899

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().