Compensation Insurances Deteriorate the Effectiveness of Compensation in Service Recovery

Mathieu Beal (), Anshu Suri and Bo Huang
Additional contact information
Mathieu Beal: EM - EMLyon Business School
Anshu Suri: UCD - University College Dublin [Dublin]
Bo Huang: University of Nottingham Ningbo [China]

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Keywords: Service; recovery (search for similar items in EconPapers)
Date: 2026-02-13
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Published in American Marketing Association (AMA) Winter Academic Conference, Feb 2026, Madrid, Spain

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