Emotional intelligence as a stimulator of technology strategy for business success

S. Nanayakkara, Vathsala Wickramasinghe () and D. Samarasinghe
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S. Nanayakkara: University of Moratuwa
Vathsala Wickramasinghe: University of Moratuwa
D. Samarasinghe: University of Moratuwa

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Abstract: Effective improvement and execution of technologies require incredibly careful consideration not only to technological and engineering advancements and resulting capabilities, but also to human, raw materials, financial feasibility, and the reasonably competitive environment. The strategic management of technology (SMT) brings together engineering, scientific, and management disciplines to tackle the preparation, growth, and implementation of technical skills to form and serve a strategic and a functional purpose of a business.

Keywords: Service management; Work psychology; Process–performance linkage; Process performance; Service quality; Internal business processes; Emotional intelligence; Customer service performance; Banking innovation; Financial services industry; Banking industry; Leadership emotional intelligence (search for similar items in EconPapers)
Date: 2022-09
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Published in Bolgoda Plains, 2022, 2 (1), pp.17 - 19. ⟨10.31705/bprm.v2(1).2022.4⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05484664

DOI: 10.31705/bprm.v2(1).2022.4

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