La sous-exploitation d’une technologie de l’information intégrée comme forme de résistance des utilisateurs

Nabil Ait-Taleb and Zied Mani ()
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Nabil Ait-Taleb: Université de Lille
Zied Mani: UPN - Université Paris Nanterre, CEROS - Centre d'Etudes et de Recherches sur les Organisations et la Stratégie - UPN - Université Paris Nanterre, UCBL - Université Claude Bernard Lyon 1 - Université de Lyon, LSAF - Laboratoire de Sciences Actuarielle et Financière - UCBL - Université Claude Bernard Lyon 1 - Université de Lyon

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Abstract: This research focuses on the question of underuse of integrated information technology through the lens of user resistance. Based on a qualitative longitudinal study in a big petroleum company, it analyzes the process and mechanism of development of this particular form in the case of an ERP (Enterprise Resource Planning). By mobilizing the model of Lapointe & Rivard (2005), we identified ‘under-exploitation' as an intermediate form of resistance linked to a continuous and iterative process, particularly present in post-implementation phase. In addition, our results identify three dimensions of under exploitation (informational, functional and individual) and emphasize that the consequences inherent in each dimension are likely to amplify user resistance.

Keywords: post-implementation; integrated information technology; under-exploitation; post-implémentation resistance; technologie de l'information intégrée; sous-exploitation; résistance; résistance sous-exploitation technologie de l'information intégrée post-implémentation resistance under-exploitation integrated information technology post-implementation (search for similar items in EconPapers)
Date: 2023-06-19
Note: View the original document on HAL open archive server: https://hal.science/hal-05492784v1
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Published in Recherches en sciences de gestion, 2023, N° 155 (2), pp.249-275. ⟨10.3917/resg.155.0249⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05492784

DOI: 10.3917/resg.155.0249

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