The impact of technostress on small business owners burnout: the mediating role of strain

Alexandre Benzari (), Anis Khedhaouria (), Olivier Torrès () and Alain Cucchi ()
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Alexandre Benzari: Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School
Anis Khedhaouria: Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School
Olivier Torrès: MRM - Montpellier Research in Management - UPVD - Université de Perpignan Via Domitia - UM - Université de Montpellier
Alain Cucchi: CEMOI - Centre d'Économie et de Management de l'Océan Indien - UR - Université de La Réunion

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Abstract: A revised stress-strain-outcome (SSO) model of burnout was empirically tested with a large sample of 239 small business owners. Our model differentiates the consequences of strain into short-term and long-term consequences to study the mechanisms through which technostress (technostressors) affects strain (short-term consequence) and job burnout as an outcome (long-term consequence). Our results revealed three technostressors (techno-induced work overload, techno-induced job insecurity, and techno-induced role ambiguity) to be positively and directly associated with small business owners' strain. There was no direct effect of technostressors on burnout. Considering the short-term and long-term consequences, strain fully mediated the relationship between technostressors and burnout. Implications for theory and practice are discussed.

Keywords: ICTs; information and communication technologies; burnout; strain; technostressors; technostress; small business owners (search for similar items in EconPapers)
Date: 2024
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Published in International Journal of Entrepreneurship and Small Business, 2024, 52 (4), pp.473 - 504. ⟨10.1504/ijesb.2024.139621⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05501927

DOI: 10.1504/ijesb.2024.139621

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