Hospitalité dans le secteur hôtelier de luxe: Le cadeau de bienvenue à l’épreuve de la satisfaction de l’expérience de service

Mathieu Salvadore (), Arnaud Delannoy () and Mariem El Euch Maalej
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Mathieu Salvadore: UCA IAE - Université Côte d'Azur - Institut d'administration des entreprises de Nice / Graduate School of Management - UniCA - Université Côte d'Azur
Arnaud Delannoy: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School
Mariem El Euch Maalej: PSB - Paris School of Business - HESAM - HESAM Université - Communauté d'universités et d'établissements Hautes écoles Sorbonne Arts et métiers université

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Date: 2020-05-28
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Published in 7ème Conférence de l’Association Francophone de Management du Tourisme (AFMAT),, May 2020, Montréal, Canada

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