From green vision to action: How leadership fosters employee service performance-Insight from multilevel study

M. Asghar, M, J. Shen (), N. Gull, N, J. Khan, J and Z. D. Xiong, Z.D
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J. Shen: Audencia Business School

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Abstract: Regardless of the role of service-oriented leadership in co-creating green value for customers in the hospitality industry, this study aims to investigate how service-oriented leadership influences employees' service performance through green self-efficacy and shared vision, particularly in the hospitality sector. This study explores the multilevel moderating role of green shared vision in the relationship between green self-efficacy and employee service performance. We collected data from 545 hotel employees using time-lagged and multilevel structural equation modeling. The study results indicate that service-oriented leadership has a significant influence on employee service performance, which is mediated by green self-efficacy and a shared vision. Furthermore, the findings suggest that a shared green vision moderates the relationship between green self-efficacy and employee service performance, thereby enhancing employee service performance. The study provides theoretical insights, practical implications, and valuable recommendations for managers in the hospitality sector.

Keywords: Hotel sector; Service performance; Green self-efficacy; Green shared vision; Service-oriented leadership (search for similar items in EconPapers)
Date: 2026-04
New Economics Papers: this item is included in nep-cse, nep-env and nep-sbm
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Published in Journal of Hospitality Marketing & Management, 2026, 134 (104526), pp.1-10. ⟨10.1016/j.ijhm.2025.104526⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05519797

DOI: 10.1016/j.ijhm.2025.104526

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