Cultural Misfits in Information System Management: an analysis of ERP implementations in Thailand

Régis Meissonier () and Emmanuel Houzé ()
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Régis Meissonier: UM - Université de Montpellier, Mémoires - Institut d'Administration des Entreprises (IAE) Montpellier - UM - Université de Montpellier, MRM-SI - Montpellier Research in Management - Systèmes d’Information - MRM - Montpellier Research in Management - UPVD - Université de Perpignan Via Domitia - UM - Université de Montpellier
Emmanuel Houzé: MRM - Montpellier Research in Management - UPVD - Université de Perpignan Via Domitia - UM - Université de Montpellier

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Abstract: A large part of existing literature on ERP implementation is based on the theories of "fit" between firm properties and IT prerequisites in terms of process integration. Among these properties, cultural differences perceived by users can be considered as the main constraining mis-alignment because referring to the persons' values as to the underlying ones induced by the ERP to be implemented. However, little research has been done about the way those cultural mis-fits can be managed. In this perspective, this article uses the "cultural intelligence" concept as theoretical lens and relates the results provided by a qualitative research done in a thaï corporation. The interviews conducted with the ERP project managers illustrate how they used some of the Buddhist principles to force employees to accept changes involved.

Date: 2012-08-16
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Published in 1st Business Management International Conference, Aug 2012, Bangsaen, Thailand

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05522092

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