The retail environment amplifies brand perception

Le point de vente exalte la perception de la marque

Stephane Magne ()
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Stephane Magne: PRISM Sorbonne - Pôle de recherche interdisciplinaire en sciences du management - UP1 - Université Paris 1 Panthéon-Sorbonne, LAREQUOI - Laboratoire de recherche en Management - UVSQ - Université de Versailles Saint-Quentin-en-Yvelines

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Abstract: We live in an increasingly dematerialized economy, where value no longer primarily rests on tangible goods but on services, experiences, and intangible dimensions. Ideas, concepts, and images have become the new carriers of value. At the same time, consumer behavior has grown more complex: it is more fluid, hybrid, and unpredictable, escaping traditional segmentation and rigid typologies. In this "experience economy," markets resemble unstable chessboards on which firms seek to occupy strategic positions corresponding to major trends—broad currents of sensitivity shaped by emotions, meanings, and experiences, many of them aesthetic in nature. In this context, the point of sale stands as one of the last material anchors of the offering. It must resolve a paradox: re-materializing the offer while making it as experiential, emotional, and multisensory as possible. This challenge deeply engages marketing, R&D, and design in rethinking retail spaces capable of responding to a society increasingly driven by meaning and experience.

Date: 2010
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Published in DE BOECK. Brand Design – construire la personnalité d’une marque gagnante, 2ème édition revue et augmentée, DE BOECK, pp. 196-235, 2010

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