Toward an Innovative Customer Experience: Rethinking the Service Delivery Point

Vers une expérience client innovante: réflexion(s) sur le point de distribution de services

Stephane Magne () and Thierry Côme
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Stephane Magne: PRISM Sorbonne - Pôle de recherche interdisciplinaire en sciences du management - UP1 - Université Paris 1 Panthéon-Sorbonne, LAREQUOI - Laboratoire de recherche en Management - UVSQ - Université de Versailles Saint-Quentin-en-Yvelines
Thierry Côme: LAREQUOI - Laboratoire de recherche en Management - UVSQ - Université de Versailles Saint-Quentin-en-Yvelines

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Abstract: Professional Conference for Practitioners and Managers

Date: 2019-01-24
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Published in 1ère rencontre de la Filière Qualité Satisfaction Client, Université Versailles Saint-Quentin, Jan 2019, Paris, France

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