The Impact of Websites on the Survival and Growth of the Tourism Industry in Pakistan

Sohail Nawab, Ahmad Abu-Arja, Raymond Lihe, Firas Armosh, Hassan Ammari and Mohammad Arif Peer
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Sohail Nawab: BCU - Birmingham City University
Ahmad Abu-Arja: UCLAN - University of Central Lancashire [Preston]
Raymond Lihe: De Montfort University (Dubai)
Firas Armosh: De Montfort University (Dubai)
Hassan Ammari: SUAD - Sorbonne University Abu Dhabi
Mohammad Arif Peer: Handwara College

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Abstract: The tourism industry constitutes a fundamental part of every country's economic infrastructure. Websites and mobile application innovations have become essential tools for boosting tourism worldwide. The United Arab Emirates and Turkey have experienced major tourism growth because they adopted innovative promotional strategies. Certain global regions have failed to experience significant tourism growth through technological or innovative developments. The lack of technology adoption in tourism has resulted in these regions missing economic growth opportunities through tourism expansion. The tourism sector in Pakistan shows minimal expansion while e-tourism activities experience significant growth. The economic situation of Pakistan has suffered because limited tourism has resulted in reduced job opportunities which then drove more people to leave the country. Even though tourism in Pakistan has substantial economic implications there remains an absence of research examining the obstacles and forces behind e-tourism development in Pakistan. The research aimed to explore the effects of online cues on the travel purchasing decisions of potential tourists interested in visiting Pakistan. The research assessed how destination image and holiday packages served as cues that affected online tour destination purchasing decisions through a survey-based approach. Smart PLS software served as the tool to analyze the collected data. Purchase decisions are positively influenced by holiday packages which work through the mediation of customer engagement and purchase intention whereas destination image exerts a minor and weak effect on purchase decisions. The research findings' practical and policy-based implications appear after this paper. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2026.

Keywords: Tour purchase decision; Purchase intention; Holiday package; Destination image; Customer engagement (search for similar items in EconPapers)
Date: 2026-01-02
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Published in Artificial Intelligence and Technology: Systems Management, Decisions and Control for Sustainability in the Digital Age, 645, Springer Nature Switzerland, pp.791-800, 2026, Studies in Systems, Decision and Control, 978-3-032-10016-0. ⟨10.1007/978-3-032-10016-0_63⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05528098

DOI: 10.1007/978-3-032-10016-0_63

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