Examining Factors Affecting Employee Retention at MTN Nigeria

Afoke Jennifer Igbava, Firas Armosh, Ahmad Abu-Arja, Hassan Ammari, Rasheed Bello and Mohammad Arif Peer
Additional contact information
Afoke Jennifer Igbava: University of Ulster
Firas Armosh: De Montfort University (Dubai)
Ahmad Abu-Arja: UCLAN - University of Central Lancashire [Preston]
Hassan Ammari: SUAD - Sorbonne University Abu Dhabi
Rasheed Bello: De Montfort University (Dubai)
Mohammad Arif Peer: Handwara College

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Abstract: Regardless of sector or industry, loyalty and retention amongst employees have proven to be a significant challenge for businesses around the world which has also included MTN Nigeria. Therefore, the purpose of this paper was to identify factors influencing the retention and loyalty of employees in MTN Nigeria. The research explored the areas of work-life balance, organisational culture, career development programs, and compensation packages. A survey questionnaire method was adopted which included a sample of 54 participants from MTN Nigeria. The responses were retrieved via a 1–5 Likert Scale and analysed via SPSS analysis. The findings identified culture within MTN Nigeria as a prominent factor influencing employee retention. Additionally, work-life balance and career progression were also identified as major factors influencing employee retention. The findings also demonstrate how these identified factors can be synchronised to improve employee retention and loyalty. Additionally, the findings may guide organisations looking to improve employee retention by ensuring more comfortable, engaging and motivating working conditions within the business.

Keywords: Telecommunications sector; Africa; Employee retention; MTN Nigeria; Nigeria (search for similar items in EconPapers)
Date: 2026-01-02
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Published in Artificial Intelligence and Technology: Systems Management, Decisions and Control for Sustainability in the Digital Age, 645, Springer Nature Switzerland, pp.723-737, 2026, Studies in Systems, Decision and Control, 978-3-032-10016-0. ⟨10.1007/978-3-032-10016-0_58⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05528106

DOI: 10.1007/978-3-032-10016-0_58

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