Integrating digital exclusion into CSR: what responsibilities do companies have in the face of digital illiteracy?

Intégration de la précarité numérique dans la RSE: quelles responsabilités pour les entreprises face à l’illectronisme ?

Khaled Saadaoui () and Patrice Rivas
Additional contact information
Khaled Saadaoui: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School
Patrice Rivas: EDF [E.D.F.] - EDF – Électricité de France

Post-Print from HAL

Abstract: This article examines how major French companies integrate digital vulnerability into their corporate social responsibility (CSR) strategies. Based on a qualitative study conducted with five organizations (SFR, Bouygues, La Poste, EDF, SNCF), it analyzes the perceptions, mechanisms, and limitations of their engagement in this domain. The findings reveal often fragmented approaches, largely outsourced to nonprofit partners. Building on the frameworks of Selwyn (2004), Van Dijk (2005), and Gond et al. (2009), the article highlights the tensions between image management, authenticity, and transformative impact. From a managerial perspective, it advocates for a more integrated governance of digital inclusion and the strategic evaluation of einclusion within CSR policies.

Keywords: Digital Inclusion; Collaborative Governance; Digital Illiteracy; Corporate Social Responsibility (CSR); Digital Divide; Précarité numérique; Responsabilité sociale de l’entreprise (RSE); Illectronisme; Inclusion numérique; Gouvernance partenariale (search for similar items in EconPapers)
Date: 2026-01-27
New Economics Papers: this item is included in nep-inv
Note: View the original document on HAL open archive server: https://hal.science/hal-05543767v1
References: Add references at CitEc
Citations:

Published in Revue interdisciplinaire droit et organisations, 2026, 10, pp.57-81

Downloads: (external link)
https://hal.science/hal-05543767v1/document (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05543767

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().