The Impact of Online Dispute Resolution on the Judicial Outcomes in India

Pranjal Chandra, Daniel L. Chen and Viknesh Nagarathinam
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Pranjal Chandra: Program Director Prosperiti, New Delhi, India
Daniel L. Chen: TSE-R - Toulouse School of Economics - UT Capitole - Université Toulouse Capitole - Comue de Toulouse - Communauté d'universités et établissements de Toulouse - EHESS - École des hautes études en sciences sociales - CNRS - Centre National de la Recherche Scientifique - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement, IAST - Institute for Advanced Study in Toulouse, CNRS - Centre National de la Recherche Scientifique
Viknesh Nagarathinam: OTree Research Foundation,Coimbatore, India

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Abstract: This study examines the impact of online dispute resolution (ODR) on the efficiency of the Indian judiciary, focusing on an online platform used in Lok Adalats, community-based legal forums in India. The study addresses the challenges posed by India's extensive case backlog and the additional strain caused by the COVID-19 pandemic. It employs a Randomized Control Trial (RCT) methodology to evaluate the integration of chatbots in ODR processes. The findings suggest that chatbot integration maintains resolution time while enhancing user engagement. This research highlights the potential of leveraging technology to incorporate procedural justice principles, thereby improving public trust and the effectiveness of the legal system.

Keywords: Online dispute resolution; Randomized Controlled Trial; Chatbot mediation; Case backlog; Indian judiciary (search for similar items in EconPapers)
Date: 2025-07-10
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Published in Review of Law & Economics, 2025, 21 (2), pp.147-155. ⟨10.1515/rle-2025-0039⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05556385

DOI: 10.1515/rle-2025-0039

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