High performance work practices and performance of services outsourcing firms

Vathsala Wickramasinghe ()
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Vathsala Wickramasinghe: University of Moratuwa

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Abstract: The purpose of the study is to investigate the effects of high performance work practices investigated the effects of several high performance work practices on three outcome variables - innovativeness, quality of service, and competitiveness.

Keywords: Service sector workforce management; competitiveness; services offshore outsourcing; High performance work practices (HPWP); Workplace innovation; innovativeness; Organizational effectiveness; Work practices and productivity; Employee engagement; Strategic human resource management; Employee performance; High performance work systems (HPWS); Business process outsourcing (BPO); quality of service (search for similar items in EconPapers)
Date: 2013
Note: View the original document on HAL open archive server: https://hal.science/hal-05588250v1
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Published in HRM Perspectives, 2013

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05588250

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