Use of shift work in globally distributed software development: Sri Lankan IT professionals’ perspective

Vathsala Wickramasinghe () and C. de Silva
Additional contact information
Vathsala Wickramasinghe: University of Moratuwa
C. de Silva: University of Moratuwa

Post-Print from HAL

Abstract: Purpose- To explore information technology (IT) professionals' perception towards shift-based work pattern used by globally distributed software development (GDSD) firms in Sri Lanka in terms of the effects of shift work on them and strategies they used to cope with shift work. Design/methodology/approach- A self-administered survey questionnaire was chosen as the mode for data collection. Descriptive statistics and factor analysis were used for data analysis. Findings- The findings led to identify the characteristics of shift work environment, benefits and drawbacks of shift work for IT professionals, strategies used by IT professionals to cope with shift work, and their overall evaluation of the shift work environment. Research limitations/implications- The results of the questionnaire survey provided access to breadth of experience. If qualitative data were also obtained those could have been provided depth by adding insight and substance to the questionnaire survey. Practical implications- The findings of the study suggest that shift work creates problems for IT professionals' health that call for improvements in the areas that are deleterious while retaining or enhancing those that are beneficial for the shift-based workforce. Social implications- An understanding of the consequences of shift work for the rhythm of minds and bodies, families and social lives and the routines of rest of the community, and ways to cope with shift work may help the industry to flourish at large. Originality/value- Minimal literature has been found specific to the cohort of IT professionals full-time engaged in GDSD on shift-basis with respect to their view of it and issues related to their employment arrangement. It is expected that the findings of this study will provide insight into benefits, challenges and issues associated with shift work to allow individuals and organizational leaders to better understand and utilize shift-based work pattern in GDSD. Further, it is expected that the findings of this study will be a source of general guidance in stimulating future research in this area.

Keywords: work-life balance; project performance; employee wellbeing; coordination mechanisms; communication efficiency; work schedule flexibility; asynchronous communication; remote collaboration; offshore software development; distributed teams; global software development; Information technology industry; IT professionals; Globally distributed software development; Shift work (search for similar items in EconPapers)
Date: 2011
Note: View the original document on HAL open archive server: https://hal.science/hal-05596327v1
References: Add references at CitEc
Citations:

Published in Journal of Global Operations and Strategic Sourcing, 2011, 4 (3), pp.228 - 247. ⟨10.1108/17538291111185458⟩

Downloads: (external link)
https://hal.science/hal-05596327v1/document (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05596327

DOI: 10.1108/17538291111185458

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().