Work-related attitudes of employees in the emerging ITES-BPO sector of Sri Lanka

Vathsala Wickramasinghe () and S. Kumara
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Vathsala Wickramasinghe: University of Moratuwa
S. Kumara: University of Moratuwa

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Abstract: The purpose of this paper is to explore work‐related attitudes of information technology (IT) enabled business process outsourcing (ITES‐BPO) employees. Design/methodology/approach There are 25 firms operating in Sri Lanka that fall into the category of ITES‐BPO; a random sample of 117 employees from these 25 firms responded to the survey. Findings The findings suggest that tenure has a significant effect on task autonomy and marital status has a significant effect on working hours. Originality/value A research exploring work‐related attitudes of ITES‐BPO employees towards their work and work environment, in a South Asian country that is considered as active and promising destination for such services, could provide practitioners with key information that could enable them to make informed managerial decisions.

Keywords: work-life balance; organisational culture; job involvement; employee wellbeing; work stress; work motivation; turnover intention; employee engagement; organisational commitment; job satisfaction; IT Enabled Services; business process outsourcing; Information Technology Enabled Services (search for similar items in EconPapers)
Date: 2010
Note: View the original document on HAL open archive server: https://hal.science/hal-05596426v1
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Published in Journal of Global Operations and Strategic Sourcing, 2010, 3 (1), pp.20-32. ⟨10.1108/17538291011023052⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05596426

DOI: 10.1108/17538291011023052

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