L'effet d'un agent virtuel sur l'intention d'utilisation des navettes autonomes: le rôle médiateur des émotions anticipées et des stratégies de coping en situation stressante

Ulysse Soulat (), Jeanne Lallement (), Sarah Machat (), Florence de Ferran () and Fatima-Zahra Dahak ()
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Ulysse Soulat: NUDD - Usages du Numérique pour le Développement Durable - ULR - La Rochelle Université, ULR - La Rochelle Université
Jeanne Lallement: NUDD - Usages du Numérique pour le Développement Durable - ULR - La Rochelle Université, ULR - La Rochelle Université
Sarah Machat: NUDD - Usages du Numérique pour le Développement Durable - ULR - La Rochelle Université, ULR - La Rochelle Université
Florence de Ferran: NUDD - Usages du Numérique pour le Développement Durable - ULR - La Rochelle Université, ULR - La Rochelle Université
Fatima-Zahra Dahak: EIGSI - EIGSI La Rochelle, ULR - La Rochelle Université

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Abstract: Autonomous shuttles represent a promising innovation for sustainable public transportation. However, their social acceptability raises questions, particularly due to perceived risks, the absence of a human driver, and the emotional reactions triggered by critical situations. While numerous studies have examined the acceptance of autonomous vehicles using technological models (Nordhoff et al., 2020) such as UTAUT (Venkatesh et al., 2012), and AVAM (Autonomous Vehicle Acceptance Model by Hewitt et al., 2019) or CRUISE (Osburg et al., 2022), little research explicitly incorporates the role of emotions. In particular, this study focuses on anticipated emotions regarding shuttles that have never been used before and the resulting coping strategies.

Keywords: Navettes autonomes; acceptabilité sociale; émotions anticipées; stratégies de coping; agent virtuel (search for similar items in EconPapers)
Date: 2026-05-11
Note: View the original document on HAL open archive server: https://hal.science/hal-05661279v1
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Published in Rencontres Francophones Transport Mobilité (RFTM), May 2026, Hammamet, Tunisie

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