Job Burnout, Worklife Balance and Quiet Quitting: The Mediating Role of Turnover Intention among Gen Z Employees in Bandung

Irna Sutisna and Aan Rizal Arviansyah
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Irna Sutisna: Widyatama University, Bandung, Indonesia.
Aan Rizal Arviansyah: Widyatama University, Bandung, Indonesia.

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Abstract: Quiet quitting has become an emerging workplace issue among Generation Z employees, yet evidence on its antecedents in the Indonesian context remains limited. This study examines the influence of job burnout and work-life balance on quiet quitting, with turnover intention as an intervening variable among Generation Z employees in Bandung. A quantitative causal-associative design was applied. The population comprised Generation Z employees working in Bandung, and 100 respondents were selected through purposive sampling. Data were collected using a Likert-scale questionnaire and analysed with SPSS through validity and reliability tests, classical assumption tests, multiple linear regression, t-tests, F-tests, coefficients of determination, and Sobel tests. The findings show that job burnout has a positive and significant effect on turnover intention and quiet quitting, whereas work-life balance has a negative and significant effect on both outcomes. Turnover intention also has a positive and significant effect on quiet quitting. The Sobel test indicates that turnover intention mediates the effects of job burnout and work-life balance on quiet quitting. These findings indicate that burnout management, work-life balance improvement, and attention to employees' intention to leave are relevant to reducing quiet quitting among Generation Z employees in Bandung. The study contributes to organisational behaviour literature by clarifying the direct and indirect mechanisms linking burnout, work-life balance, turnover intention, and quiet quitting.

Date: 2026-07-04
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Published in Journal of Global Economics, Management and Business Research, 2026, 18 (3), pp.45-61

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