Email stress: Towards a new understanding of its causes and impacts

Stress de l’e-mail: vers une nouvelle compréhension de ses causes et impacts

Jean-François Stich ()
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Jean-François Stich: CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine, ICN Business School

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Abstract: Email is a source of ambivalence for its users, who report feeling divided between the opportunitiesfor productivity gains it offers and threats of overload it poses. This conceptual article seeks to shed lighton how email use (for both receiving and sending correspondence) generates perceptions of both threat(stress or distress) and challenge (eustress). It summarizes the main ideas of previous research in a transactional model of email stress distinguishing the experiences of senders from those of receivers and, inso doing, opens new avenues for future empirical research and for more stimulating and less negativeuse of this communication tool.

Keywords: overload; electronic mail; E-mail; courrier électronique; technostress; surcharge; hyperconnexion (search for similar items in EconPapers)
Date: 2026-06-18
Note: View the original document on HAL open archive server: https://hal.science/hal-05757769v1
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Published in Systèmes d'Information et Management, 2026, 30 (2), pp.75-98. ⟨10.54695/sim.252.0075⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05757769

DOI: 10.54695/sim.252.0075

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