Supply chain control tower implementation: overcoming challenges and driving success in large multinational companies

Francielly Hedler Staudt (), Eliana Lopes, Ana Corrêa, Marina Bouzon and Maria Mascolo ()
Additional contact information
Francielly Hedler Staudt: UFSC - Universidade Federal de Santa Catarina = Federal University of Santa Catarina [Florianópolis]
Eliana Lopes: UFSC - Universidade Federal de Santa Catarina = Federal University of Santa Catarina [Florianópolis]
Ana Corrêa: UFSC - Universidade Federal de Santa Catarina = Federal University of Santa Catarina [Florianópolis]
Marina Bouzon: UFSC - Universidade Federal de Santa Catarina = Federal University of Santa Catarina [Florianópolis]
Maria Mascolo: G-SCOP - Laboratoire des sciences pour la conception, l'optimisation et la production - CNRS - Centre National de la Recherche Scientifique - UGA - Université Grenoble Alpes - Grenoble INP - Institut polytechnique de Grenoble - Grenoble Institute of Technology - UGA - Université Grenoble Alpes, G-SCOP_DOME2S - Design, Engineering and Operation Management of Systems and Services - G-SCOP - Laboratoire des sciences pour la conception, l'optimisation et la production - CNRS - Centre National de la Recherche Scientifique - UGA - Université Grenoble Alpes - Grenoble INP - Institut polytechnique de Grenoble - Grenoble Institute of Technology - UGA - Université Grenoble Alpes

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Abstract: Paper aims: To provide a framework for Supply Chain Control Tower (SCCT) implementation, based on socio-technical systems, innovation adoption, and organizational information processing theories. The framework outlines seven key implementation phases, associated with eleven challenges and fifteen critical success factors (CSF) Originality: There are few studies to support SCCT implementation. This work proposes the integration of challenges faced by large multinational companies with the recent literature to develop a framework for the accomplishment of Control Towers (CT). Research method: Convergent Mixed Methods research is deployed. A scoping literature review and the content analysis of qualitative interviews in three large multinational companies are gathered to perform the analyses. Main findings: There are gaps between theory and practice, particularly regarding objectives, capabilities, and organizational areas involved in SCCT projects. The study identifies information misalignment across departments as a primary driver of Control Tower adoption. Also, the end-to-end SC monitoring and machine learning tools often emerge as a secondary initiative within SCCT projects. Implications for theory and practice: SCCT definition, capabilities and implementation steps are presented. The proposed framework can be used by practitioners to assess their internal readiness, identify and mitigate common adoption barriers, and strategically align SCCT with the CSFs goals.

Keywords: Logistics 4; Digital transformation; Technology implementation; Socio-technical systems; Control tower (search for similar items in EconPapers)
Date: 2026
New Economics Papers: this item is included in nep-ppm
Note: View the original document on HAL open archive server: https://hal.science/hal-05760594v1
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Published in Production, 2026, 36, pp.e20250126. ⟨10.14488/1980-5411.20250126⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05760594

DOI: 10.14488/1980-5411.20250126

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