Crossing boundaries to reunite worlds: A conceptualization of a boundary organization for organizing and developing digital accessibility

Traverser les frontières pour réunir les mondes: Une conceptualisation d'organisation-frontière pour organiser et développer l'accessibilité numérique

Jérémy Orsat (), Maximiliano Jeanneret Medina () and Cédric Baudet ()
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Jérémy Orsat: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]
Maximiliano Jeanneret Medina: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]
Cédric Baudet: HES-SO - Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz]

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Abstract: Digital accessibility is a pillar of an inclusive society. However, in Switzerland, there is a lack of structures at the regional level to unite actors of different worlds on this topic. Building empirical results showing the lack of regional structuration, we propose a conceptual and operationalizable model of boundary organization around the organizational issue of digital accessibility as a boundary object. We define our model on three levels: organizational, multi- organizational and contextual. At the organizational level, we define the operational problems, the recognized results as well as the production and need of knowledge towards the boundary organization actors. At the multi-organizational level, we identify the epistemological foundation of the structure, the principles in terms of knowledge creation, boundary spanning and problems resolution, as well as the necessity to define an innovation agenda. At the contextual level, we highlight the importance of the regionality of such a structure.

Date: 2026-05-20
Note: View the original document on HAL open archive server: https://hal.science/hal-05789354v1
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Published in AIM 2026 : 31e conférence de l'Association Information et Management, Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz] [HES-SO], May 2026, Neuchâtel, Suisse

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