Orchestrating digital transformation in healthcare supply chains: A socio-technical and dynamic capabilities analysis of third-party logistics providers

Eric Lambourdière () and Elsa Corbin ()
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Eric Lambourdière: Université des Antilles (Pôle Martinique) - UA - Université des Antilles
Elsa Corbin: Université des Antilles (Pôle Martinique) - UA - Université des Antilles

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Abstract: Digital transformation increasingly extends beyond organizational boundaries, yet little is known about how it unfolds in highly regulated interorganizational contexts such as healthcare supply chains. This study examines how third-party logistics providers (3PLs) support healthcare supply chain digital transformation through the development of interorganizational digital infrastructures. The research is based on a qualitative study of three global logistics providers, drawing on publicly available executive communications, corporate documents, and industry materials. Data were analyzed using the Miles and Huberman qualitative analysis framework, enabling within- and cross-case comparisons. By integrating dynamic capabilities theory with a socio-technical perspective, the study conceptualizes digital transformation as an ongoing, capability-driven process rather than a technology- driven outcome. The findings show that healthcare supply chain transformation is driven less by isolated digital technologies than by dynamic capabilities that align digital infrastructures with organizational routines, governance mechanisms, and interorganizational coordination.

Date: 2026-05-20
Note: View the original document on HAL open archive server: https://hal.science/hal-05794992v1
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Published in AIM 2026 : 31e conférence de l'Association Information et Management, Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz] [HES-SO], May 2026, Neuchâtel, Switzerland

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