 Quelle mesure de la performance pour les démarches de Gestion des Connaissances ?Aurélie Dudézert () and
Agnès Lancini ()
Post-Print from HAL Abstract: An increasing attention is given to Knowledge Man-agement (KM) by many organizations and their KM initiatives recover a variety of forms within the firm. The performance measure, which is a central issue as far as IT governance is concerned, is also an impor-tant question regarding KM initiatives. This article proposes a double focus concerning measures of KM benefits by analysing both theoretical and em-pirical contributions about this subject. This state of art underlines a moving toward integrative models from a theoretical point of view while empirical approaches seem to be in favour of specific metrics. The comparison of both theoretical and empirical contributions aims at constructing a general frame-work to measure KM performance and guiding both practitionners and researchers in a way of improving the measure of the benefits of KM initiatives. Keywords: Knowledge Management; Performance measure; Performance; Gestion des Connaissances; Mesure de la performance (search for similar items in EconPapers) Published in AIM 2005 : 10ème Conférence de l'Association Information et Management, Sep 2005, Toulouse, France There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00010025 Access Statistics for this paper More papers in Post-Print from HAL |
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