 GEOGRAPHIE DES CENTRES D'APPELGilles Puel () Post-Print from HAL Abstract: This survey on the geography of call centres provides evidence of the spatial interaction of three dynamics stemming from the major forces of globalization, territorial atmosphere, and the play of territorial scales. Interaction between technical, economic and cultural geographies and that of the institutional environment generates spatial differentiations essential to an understanding of the geography of teleservices. Spatial effect analysis shows that a dominant process of global dissemination contains a process of metropolization, including a new form of dissemination. This metropolitan dissemination hints at a concentration of activities on some sites or buildings. Actors, far from being freed from the "roughness" of space, are increasingly driven to integrate quantitative or cognitive territorial variables into their strategies. From this study it distinctly appears that territorial human resource allocation is still the key explanatory variable in the location of call centres. Keywords: téléservices; centres d'appels; distance; proximité; métropolisation; dissémination; polarisation; territoire; localisation; interaction; call centres; proximity; metropolization; polarization; territory; localization (search for similar items in EconPapers) Published in Réseaux : communication, technologie, société, 2003, 21 (119/2003), pp.203-236 Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00092406 Access Statistics for this paper More papers in Post-Print from HAL |
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