 Succès de System d'Information: Déterminants de la Satisfaction d'Usager Final avec ERPLuis Kalb Roses
Post-Print from HAL Abstract: The main aim of the present study was to identify the antecedents of end-user satisfaction with Enterprise Resource Planning (ERP), in the context of a retail South American bank. Information system (IS) success theory was used in a strict sense for end-user computing satisfaction (EUCS) assessment through quantitative data, when descriptive analysis was applied, while in a broad sense with content analysis of qualitative data. As a secondary objective, the measurement and structural model of EUCS were assessed with confirmatory factor analysis, under structural equation modeling technique. The results confirmed the pertinence of applying the EUCS model in the context of ERP solutions, the need of continuing the evaluation of this model, and that other categories and their respective dimensions must be considered as antecedents to IS end-user satisfaction, like service quality and knowledge quality, besides the traditional system and information quality. Keywords: content analysis.; End-user computing satisfaction; service quality; structural equation modeling; content analysis (search for similar items in EconPapers) Published in Colloque de la Association National de Programmes de Post-Graduation en Administration (ENANPAD), Sep 2006 There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00105705 Access Statistics for this paper More papers in Post-Print from HAL |
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