Does the standardization of business processes improve management? The case of ERP-Systems

Tawhid Chtioui ()
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Tawhid Chtioui: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique

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Abstract: ERP systems have currently become tools that enable organizations to standardize business processes. They offer rich functionalities based on best practices. The purpose of this paper is to study the impact of this standardisation on organizations with reference to the different theoretical hypotheses linked to the relation Information Technology / organizational change and according to four firm's cases (Airports of Paris, Pechiney, France Telecom and L'oréal).

Keywords: Business Processes; Enterprise Resource Planning; Standardization; organizational change (search for similar items in EconPapers)
Date: 2006-03
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Published in Mar 2006, Dublin, pp.1-20

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00152904

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