A Benchmark for Management Effectiveness

Bill Zimmermann, Jean-Jacques Chanaron () and Leslie Klieb
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Bill Zimmermann: First Call - First Call
Jean-Jacques Chanaron: GATE - Groupe d'analyse et de théorie économique - UL2 - Université Lumière - Lyon 2 - ENS LSH - Ecole Normale Supérieure Lettres et Sciences Humaines - CNRS - Centre National de la Recherche Scientifique, EMSI - Ecole de Management des Systèmes d'Information - EESC-GEM Grenoble Ecole de Management
Leslie Klieb: EMSI - Ecole de Management des Systèmes d'Information - EESC-GEM Grenoble Ecole de Management

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Abstract: This study presents a tool to gauge managerial effectiveness in the form of a questionnaire that is easy to administer and score. The instrument covers eight distinct areas of organisational climate and culture of management inside a company or department. Benchmark scores were determined by administering sample-surveys to a wide cross-section of individuals from numerous firms in Southeast Louisiana, USA. Scores remained relatively constant over a seven-year timeframe. Techniques for using the benchmark by practitioners are discussed.

Keywords: benchmarking managerial effectiveness; employee satisfaction; expectations of management; organisational climate and culture (search for similar items in EconPapers)
Date: 2007
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Published in International Journal of Human Resources Development and Management, 2007, 7 (2), pp.119-138. ⟨10.1504/IJHRDM.2007.012859⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00161611

DOI: 10.1504/IJHRDM.2007.012859

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