Les apports de la théorie de la justice à la gestion des réclamations

Isabelle Prim-Allaz () and William Sabadie ()
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Isabelle Prim-Allaz: CERAG - Centre d'études et de recherches appliquées à la gestion - UPMF - Université Pierre Mendès France - Grenoble 2 - CNRS - Centre National de la Recherche Scientifique
William Sabadie: CERAG - Centre d'études et de recherches appliquées à la gestion - UPMF - Université Pierre Mendès France - Grenoble 2 - CNRS - Centre National de la Recherche Scientifique

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Keywords: apports; de; la; théorie; de; la; justice; à; la; gestion; des; réclamations (search for similar items in EconPapers)
Date: 2005
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Published in Décisions Marketing, 2005, 38, pp.7-19

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00193010

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