L'individualisation de la relation client sur Internet: une analyse comparative du service client en ligne des banques françaises

Jean-François Notebaert, Djamchid Assadi and Laurence Attuel-Mendes ()
Additional contact information
Jean-François Notebaert: LEG - Laboratoire d'Economie et de Gestion - UB - Université de Bourgogne - CNRS - Centre National de la Recherche Scientifique

Post-Print from HAL

Keywords: internet; marketing; banques (search for similar items in EconPapers)
Date: 2008
References: Add references at CitEc
Citations:

Published in Revue management & avenir, 2008, 16, pp.174-190

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00338094

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().