Discussion du chapitre 4: le personnel en contact avec la clientèle: de la nécessité de sortir des exigences paradoxales

David Alis
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David Alis: CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique

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Keywords: GRH; management; personnel en contact avec la clientèle; paradoxe; contradiction (search for similar items in EconPapers)
Date: 2008
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Published in Martine Brasseur & Ariel Mendez. Comportement et ressources humaines ; la GRH au kaléidoscope, Vuibert, pp.137-142, 2008

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00362247

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