An empirical investigation of e-mail use versus face-to-face meetings: integrating the Napoleon effect perspective

Henri Isaac, Michel Kalika () and Nabila Boukef-Charki
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Michel Kalika: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique
Nabila Boukef-Charki: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique

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Abstract: As the range of ICT applications in business organizations grows ever larger and takes up an increasing amount of time, the question arises as to whether this could have an impact on meetings. This paper explores the extent to which the use of ICTs replaces face-to-face interactions. The data was gathered by telephone interviews from a sample population of 2,500 company managers questioned over a five-year period between 2001 and 2005. The results indicate that substitution of face-to-face interactions by e-mail only occurs in a few organizations (

Keywords: ICTs; e-mail; managers; meetings; substitution; Napoleon effect (search for similar items in EconPapers)
Date: 2008-04-28
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Citations: View citations in EconPapers (2)

Published in Communications of the Association for Information Systems, 2008, 22 (1), pp.501-514

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00368488

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