Les hôtesses de caisse face à l'individualisation de la relation commerciale: les coulisses du sourire

Sylvie Scoyez van Poppel and Christophe Vignon ()
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Christophe Vignon: CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique

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Keywords: relation commerciale; hôtesse de caisse (search for similar items in EconPapers)
Date: 2008
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Published in Christophe Vignon. Le management des ressources humaines dans la grande distribution, Vuibert, pp.77-100, 2008, AGRH

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00379784

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