INTÉGRATION DES INDICATEURS DE PERFORMANCE À LA GESTION PAR PROCESSUS CHEZ LES PME DANS LE CADRE DE LA VERSION 2000 DE LA NORME ISO 9001

Luc Godin and Hélène Bergeron
Additional contact information
Luc Godin: UQTR - Université du Québec à Trois-Rivières
Hélène Bergeron: UQTR - Université du Québec à Trois-Rivières

Post-Print from HAL

Abstract: Since the adoption of the 2000 version of ISO 9001, organizations wishing to register their quality management system must define their business processes, specify how these processes interact with each other and establish measurable and consistent goals with a view to continuous improvement. Several concepts have been put forward and apply to large corporations. What about small and medium-sized businesses (SMEs) which do not have the resources that can benefit large organisations? This communication highlights a potential model which can benefit SMEs to integrate performance indicators to their process management in adopting the ISO 9001:2000.

Keywords: Indicateurs de performance; processus; ISO 9001; gestion par processus (search for similar items in EconPapers)
Date: 2009-05-27
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00459456
References: Add references at CitEc
Citations:

Published in La place de la dimension européenne dans la Comptabilité Contrôle Audit, May 2009, Strasbourg, France. pp.CD ROM

Downloads: (external link)
https://shs.hal.science/halshs-00459456/document (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00459456

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().