Employer Strategies and Wages in New Service Activities: A Comparison of Co-ordinated and Liberal Market Economies

Rosemary Batt (), Hiroatsu Nohara and Hyunji Kwon
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Rosemary Batt: SILR - School of Industrial and Labor Relations - Cornell University [New York]
Hyunji Kwon: King‘s College London

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Abstract: Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. Highinvolvement work design and the use of performance-based pay are significantly positively related to wages, whereas intensive use of performance monitoring is negatively associated with wages. These relationships are larger among liberal economies compared with co-ordinated ones, but individual country differences are large and, in many cases, do not conform to expectations regarding institutional differences between liberal and co-ordinated market economies. The exception is Denmark.

Keywords: service sector; High-involvement work design; performance-based pay; monitoring; wage; HRM (search for similar items in EconPapers)
Date: 2010
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00484745
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Citations: View citations in EconPapers (3)

Published in British Journal of Industrial Relations, 2010, 48 (2), pp.400-435. ⟨10.1111/j.1467-8543.2010.00789.x⟩

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Journal Article: Employer Strategies and Wages in New Service Activities: A Comparison of Co‐ordinated and Liberal Market Economies (2010)
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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00484745

DOI: 10.1111/j.1467-8543.2010.00789.x

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